Customer Service Policy

We do not stock everything that is listed on our website.  Our website acts as both an online sales point and listing of what we offer. We are updating our listings to better indicate what we keep in stock and what we order for customers. There are some items subject to restricted sale which are shown on the site but require direct sale through our office. 

Standard delivery timeframes are between 1-7 business days for items held in stock. Items that require to be ordered from the Original Equipment Manufacturer usually take 2-3 weeks but may be longer due production runs or demand.

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund. 

Spearpoint Solutions & Technology Pty Ltd is an ISO 9001:2008 Quality Certified company, and as such is committed to providing exceptional customer service and quality products.